Senior Resources

HICAP - Health Insurance Counseling and Advocacy Program

Nobody likes dealing with health insurance. When we're ill, the last thing we want to worry about is what's covered. Health costs can be staggering, and just about everyone worries about what the future will hold as our health declines. What is Medicare? What does it cover? Am I eligible? How do I sign-up? Who could possibly help me figure all this out without trying to sell me something I don't need?

HICAP can help you! HICAP is a volunteer-supported program that provides free counseling and educational services for older adults and their families. You can arrange for an individual counseling appointment with a HICAP counselor to get the most current information available to help you find your way through the maze of health insurance regulations and coverage. If you want to know what benefits and services you're entitled to and how the health care system works, call and make an appointment.

Through working with a HICAP counselor, you will get unbiased information to help you make the best choices for your individual health care needs as HICAP counselors cannot sell, endorse, or recommend any specific insurance.

HICAP can help you understand:

  1. Your rights as a health care consumer.
  2. Medicare benefits, including how to appeal Medicare and HMO denials.
  3. Medicare and health insurance jargon .
  4. Private Medicare supplemental health insurance policy benefits and exclusions.
  5. HMOs and how they work including emergency assistance with denials.
  6. Long-term care insurance.

To make an appointment or for additional information, call (949) 461-3408 and leave your name and phone number. Appointments are available from 10:00 a.m. to 2:00 p.m. on the second Tuesday of each month at the Lake Forest Community Center (25550 Commercentre Drive, First Floor).

Organization Phone Website
AARP (888) 687-2277 ARRP

ACCESS (Reservation/Information)

(888) 628-3323 ACCESS (Reservation/Information)
ACCESS (Eligibility) (714) 560-5956 ACCESS (Eligibility)

Adult Day Health Care (800) 510-2020

Office on Aging

Age Well Senior Services (949) 855-8033 My Age Well
Alzheimer's Association/OC (949) 855-8033 Alzheimer's Association Orange County

American Cancer Society

(800) 227-2345

American Cancer Society

American Heart Association

(800) 242-8721

American Heart Association

American Society of Addiction Medicine Not Available American Society of Addiction Medicine

Braille Institute

(714) 821-5000 

Braille Institute

California Assisted Living Association

(916) 448-1900

California Assisted Living Association

CalOptima

(888) 587-8088

CalOptima

Caregiver Resource Center

(800) 543-8312

Caregiver Resource Center

Council on Aging

(714) 479-0107

Council on Aging

Diabetes Association

(800) 342-2383

Diabetes Association

HUD (Senior Citizens)

(714) 796-5577

HUD (Senior Citizens)

HiCap

(800) 434-0222

HiCap

Human Services Information

2-1-1

Human Services Information

Irvine Valley College/Emeritus

(949) 451-5555

Irvine Valley College

Legal Aid Society of Orange County

800-834-5001

Legal Aid Society of Orange County

Meals on Wheels

(949) 855-8033, ext. 12

Meals on Wheels

Medicare

(800) 633-4227

Medicare

Medicare Fraud Center

(800) 581-1790

Medicare Fraud Center

National Multiple Sclerosis Society

(800) 532-7667, ext. 154

National Multiple Sclerosis Society 

National Osteoporosis Foundation

(800) 231-4222

National Osteoporosis Foundation

National Parkinson Foundation

(800) 473-4636

National Parkinson Foundation

National Stroke Association 

(800) 242-8721

National Stroke Association

OCTA (Transportation)

(714) 560-5700

OCTA (Transportation)

Office on Aging

(800) 510-2020

Office on Aging

Saddleback College Emeritus Classes  (949) 451-5555 Saddleback Emeritus Classes

Section 8 Housing

Not Available

Section 8 Housing

Senior Guidance Not Available Senior Guidance

South County Adult Day Care

(949) 855-9444

South County Adult Day Care

Veteran's Administration (CA)

(800) 952-5626

Veteran's Administration (CA)